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Facebook
Date: October 17, 2022
To: Erin Egan, Chief Privacy Officer, Policy
Fr: Customer Service Representative, Data Breach Incident’s Press Release
Re: Facebook Data Breach
This memo recommends that the Chief Privacy Officer (CPO) on how the
company will communicate the data breach incident to the media. These
recommendations are based on the best way to effectively communicate the issue
without causing more mental problems.
The challenge
The main decision Facebook needs to make concerns the information it will
release to the public concerning the data breach. This will include the extent of the
breach, the number of people affected, and the kind of information accessed. The
decision should also have the kind of reassurance to give the affected stakeholders
concerning the current measures to protect their private information.
Communicating to the media about the data breach will bring to light the
infringement of the right to privacy that Facebook promises all its users, which is
likely to cause psychological damage such as stress, anxiety, and panic. According to
Davis (2019), a data breach will likely result in a loss of trust in an organization. The
world has become a global village, which means news of the data breach at Facebook
will travel fast. Identity thieves may still have to steal critical data if no measures are
enacted immediately. How the organization communicates with the media will be
pivotal in managing mental health issues among the stakeholders. In addition, if
Facebook withholds relevant information about the breach, it will amplify the mental
problems when the hidden information gets uncovered.
Facebook users, advertisers, and employees will likely be the most affected.
The platform has billions of user…
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